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The moments that matter

Boa-Bao Guest Survey

A few moments from your visit. Simply answer YES or NO based on what you naturally observed.

0 of 13 answeredYOUR GUEST EXPERIENCE

Your visit

Lunch or dinner
01

Name Introduction

Did your SERVER introduce themselves by name when they initially greeted you?

A name badge does not count.

02

Concept Introduction

Did a TEAM MEMBER explain the concept at the beginning of your dining experience?

This should happen before or around the time the initial order is taken.

03
04

Beverage Passport

Was the beverage menu introduced as the passport?

This should happen when the beverage menu is first presented.

05

Pointing to Dishes

Did your SERVER point to any dishes in the menus?

This should happen while presenting or discussing the menus.

06

Guest Preferences

Did your SERVER ask about your preferences?

This should happen before or while taking your order.

07

Allergy Check

Did your SERVER ask if you had any allergies?

This should happen before or while taking your order.

08

Personal Recommendation

Did your SERVER recommend a dish or beverage based on your preferences?

Mark YES only if the recommendation followed your stated preferences.

09

Two-Bite / Two-Sip Check

Did a TEAM MEMBER perform a two-bite / two-sip check within two minutes of your food or beverage being served?

This includes asking if everything was to your liking. Mark YES if this happened at least once during your visit.

10

1/3 Beverage Rule

Did a TEAM MEMBER prompt you for another beverage when your drink was nearing completion?

This should happen when roughly 1/3 of the beverage remains. Mark YES if this happened at least once.

11

Naming the Dish or Drink

Did a TEAM MEMBER name or introduce your dish or drink when placing it on the table?

Mark YES only if this was done consistently throughout your experience.

12

Table Manicure

Did your table stay clean, organized, and comfortable throughout your experience?

Mark YES only if table maintenance was done consistently throughout your experience.

13

Review Invitation

Were you invited by your SERVER to leave a review?

This should be an active invitation from your server.

Your answers are kept confidential.