An invitation to go undercover
Welcome, Boa-Bao
Secret Shopper!
You’ve been specially selected to help us experience
Boa-Bao through the eyes of a guest.
13 questions Just YES or NO
Before you begin
Enjoy the experience.
Notice the little things.
During your visit, simply enjoy your experience as you normally would. There’s no need to behave differently or actively test the team. We just ask that you keep an eye out for a few key moments of hospitality throughout your visit.
After your experience, you’ll answer a short series of YES or NO questions based on what you naturally observed.
Your feedback gives us a valuable, real-world view of the guest experience and helps us recognize what our team is doing well and where we can improve.